FAQs




 

Why should I register with XenexLabs website?

Our prices are password protected for viewing by approved customer account only.

What are the benefits of placing an order online with XenexLabs?

Our goal is to improve your ordering experience with us. If you are registered with a wholesale account then you can place an order online at your convenience 24 hours a day, 7 days a week. You will also be able to look up all of your past orders. The next time you return to place a new order you will not have to re-enter all of your information.

What are the major products of XenexLabs?

The Company’s major emphasis is on USP, NF, FCC, BP, EP, JP and ACS grade products which include active pharmaceutical ingredients, bases, essential oils, acids, medical equipment and chemicals.

How much do you charge for shipping?

Shipping rates depend on the carrier used, the destination, the volume and the total weight of your shipment. We use ATS Healthcare as our shipping agent. Customers may also use their own shipping agent or schedule customers pick up.

Does XenexLabs follow cGMP?

Yes, as a Health Canada-registered establishment, we adhere to the (GMP) Goods Manufacturing Practice. We offer Material safety data sheets (MSDS) and (C of A’s) Certificates of analysis upon request.

Has your facility been inspected by US FDA?

Yes, Xenex’s distribution site is an US FDA compliant and operates under current Good Manufacturing Practices (cGMP).

How can I receive a catalog?

To receive a copy of our updated catalog, please contact your territory sales representative or call to our main office.

Do you accept International Orders?

Yes. We handle orders outside of Canada. Please contact our main office to get detailed information.

Can you source new chemicals and Active Pharmaceutical Ingredients if it is not in your portfolio?

We are more than happy to help you source any product and supply materials for your demands.

Are the prices listed in your website approved?

All prices are quoted in Canadian Dollars and are subject to change without notice at the discretion of XenexLabs.